Each and every item at Olivia Grace Paper is made to order just for you. That means production times vary for each item. Generally speaking, you can expect the following production times:
Drinkware: 3-5 business days
Wood Signs: 1-2 weeks
Misc. Items: 3-5 business days
Shipping time is in addition to production time.
Once the shipping company takes possession of your package, I cannot guarantee transit time. Weather and other unforeseen circumstances can delay package delivery time. Please expect delays due to high holiday shipping volume.
Refunds will not be provided for items that do not arrive on time or due to shipper error.
Items Damaged During Shipment
All items are carefully packaged to prevent breakage or damage during transport, but you know how shippers be. *insert eyeroll*
If your item is damaged during shipping, please contact me via email and I will work with you to find a solution.
Holiday Ordering Policy
Due to the ongoing coronavirus pandemic and global shipping delays, it is recommended that all orders are placed early to ensure timely delivery before the holidays. Shipping company employees are working hard to deliver packages, so please be patient and understanding as their package volume increases and shipping times may be longer than usual.
All of my items are handmade and made to order, so keep production and shipping times in mind when placing your order.
Orders placed after December 7th, 2021 will not be guaranteed to arrive by Christmas. Rush orders may be available on a case by case basis and are subject to a rush fee.
Returns & Exchanges
I gladly accept returns and exchanges for most items if you contact me within 7 days of delivery date (as indicated by shipping company); items must be returned to the seller within 30 days of original delivery date.
Returns for custom or personalized items will not be accepted unless they arrive damaged or defective.
Buyer is responsible for all return shipping costs. If an item is not returned in its original, resellable condition, the buyer will be responsible for any loss in value. If your return is approved, you will receive your refund back to your original method of payment. Bank processing times may vary for refunds.
Frequently Asked Questions
Can my order be customized?
Personalized orders are my favorite and are always welcome! Just about anything I create can be customized with respect to color, design or size. Please contact me via email prior to purchase to discuss customization details.
Why does my sign look a little different than the picture?
Each and every piece of wood used is unique and is selected for its variation in grain, texture and color. Natural imperfections such as slight warping, knots, nicks, holes and minor cracks enhance the beauty of the wood and guarantee that no two signs will be the same. Similarly, each piece of wood will take the staining or painting process differently, resulting in a lighter or darker color that what is shown on the screen.
Olivia Grace Paper signs are handmade using high quality materials. Framed signs are created with 1/2” thick birch plywood with a 1”x2” pine frame. Unframed signs are made with ¾” thick pine wood. Final sign dimensions may vary slightly due to variance in wood sizes. Unless otherwise indicated, hardware is included for hanging.
How do I care for my new wood sign?
Signs created for porch or outdoor use are sealed, but are not meant for water exposure. Please protect your sign from direct or continued water exposure.
Occasionally, your sign may need to be cleaned. I suggest a light dusting or a *lightly* damp rag (less water is better) to gently wipe.
How do I care for my new mug/tumbler/cup?
Caring for your drinkware is easy. Unless otherwise noted, your mug or tumbler is dishwasher safe and microwave safe - only ceramic though. Don’t try to blow up your microwave with anything metal. Pretty please?
However, hand wash is recommended since all dishwashers have different temperature settings.
Some items are created using permanent, commercial-grade vinyl. If that’s the case, then you’ll receive a care card with each item. They are handwash only, with no soaking or scrubbing. No microwaves either.